Privacy Policy

1. Introduction

AcePath ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, and sets out your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect, use, store and transfer different kinds of personal information about you:

• Identity Data: First name, last name, username or similar identifier
• Contact Data: Email address
• Technical Data: IP address, browser type and version, time zone, operating system and platform
• Profile Data: Your username and password, quiz results, preferences, and feedback
• Usage Data: Information about how you use our website and services
• Educational Data: School information, quiz attempts, scores, and learning progress
• Payment Data: Transaction records (payment card details are handled exclusively by Stripe and never stored on our servers)

3. How We Collect Your Information

We collect data through the following methods:

• Direct interactions: Information you provide when registering, purchasing a subscription, or contacting us
• Automated technologies: Technical data collected automatically as you use our website (e.g. server logs)
• Third-party services: Limited data from Stripe (payment processing) and Google reCAPTCHA (bot prevention)

4. How We Use Your Information

We use your personal information only when we have a lawful basis to do so. Our purposes include:

• Providing and maintaining our educational services
• Managing your account and providing customer support
• Processing payments for subscriptions
• Personalising your learning experience and tracking your progress
• Communicating with you about your account, purchases, and service updates
• Improving our website and services
• Complying with legal obligations

5. Data Security

We maintain appropriate technical and organisational security measures to protect your personal information from accidental loss, unauthorised access, disclosure, alteration, or destruction. All payment information is processed securely through Stripe and is never stored on our servers.

6. Data Sharing

We may share your personal information with:

• Stripe: To securely process subscription payments
• Google (reCAPTCHA): To protect our forms from automated abuse
• Hosting & infrastructure providers: Who assist us in operating our platform under confidentiality obligations
• Legal authorities: When required by law, court order, or to protect our rights and safety

We do not sell, trade, or transfer your personal information to third parties for their marketing purposes.

7. International Transfers

Some of our third-party service providers (including Stripe and Google) store or process data outside Australia, including in the United States. We take reasonable steps to ensure these providers protect your information to a standard comparable with the Australian Privacy Principles.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and to satisfy applicable legal, accounting, or reporting requirements. You may request deletion of your account and associated data at any time by contacting us.

9. Your Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or out-of-date information
• Erasure: Request deletion of your personal information
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at admin@acepath.com.au.

10. Cookies and Similar Technologies

Our website uses cookies to maintain your login session, protect against security threats, and enable third-party services such as Stripe and Google reCAPTCHA. You can control cookie settings through your browser preferences, though disabling essential cookies will prevent the site from functioning correctly. Please see our Cookie Policy for full details.

11. Children's Privacy

AcePath is designed to help primary school students (typically Year 4–6) prepare for NSW Opportunity Class and Selective school assessments. Accounts must be created by a parent or guardian — children under 16 should not register or submit personal information without parental consent and supervision. If we become aware that we have collected personal information directly from a child under 13 without verifiable parental consent, we will delete that information promptly. Please contact us at admin@acepath.com.au if you have concerns.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. For material changes, we will provide at least 30 days' notice by email (to registered account holders) and by posting a notice on our website. The updated "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of AcePath after a change takes effect constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: admin@acepath.com.au
• Response time: We aim to respond within 48 hours